An ISO 9001: 2008 Certified Company
     
   Quality  
     
  With a mission that enable us to benchmark our performance against the best in the world, our approach to Software Process Improvement focus on three components that are interrelated - People, Process & measuring Performance.  
     
  Quality to us means the total characteristics of our organization to satisfy our customer needs within the budgeted cost and time. Our solutions provide the cost effectiveness, timeliness, usability and efficiency and these are achieved by sustained and small, but significant process improvement opportunities and adapting the best software engineering practices, tools and technologies.  
     
  We believe people are our best and the most valuable asset that can bring laurels to the organization. Using the People Quality framework and methodologies for their improvements, we bring in the Human Resource functional transformation by developing an environment which delivers the HR Services that synergies with the wider organizational goals. We focus to create a consortium for our staff community, helping them enhance and interchange their knowledge capital to produce better results.  
     
  At ActsInfo BPO Solutions, it is our endeavor to continuously improve, consistent, conform to international quality standards, and aim for higher performance objectives to achieve excellence in all business and technical processes to constantly exceed customer expectations.  
     
  With the mission to identify the process improvement opportunities and continuously improve our processes to be one of the best in industry, we benchmark our software projects performance against the best in the world.  
     
    ActsInfo BPO Solutions provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer.  
     
  . Customer Care  
    ActsInfo BPO Solutions provides customer service, sales and technical support through email, online chat, VOIP Phone, Self-Help and mail. ActsInfo's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.  
     
  . Back-Office Processing  
    ActsInfo BPO Solutions offers comprehensive, back-office services: order and payment processing, eCommerce, catalog, continuity services and rebate processing activities. Through these service, we help our clients accurately, efficiently and cost-effectively manage their customer interactions.  
     
  . Right-Shore  
    ActsInfo's right-shore strategy focuses on consistently providing the right products / services to the right customer type from the most appropriate geographies. With ActsInfo's track record of executing global support services and strong local partnerships, we ensure a high standard of quality and deliver exceptional customer satisfaction.